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We will start your installation as soon as we have an available installation slot, dates are usually between 2-3 weeks. We also confirm that this is suitable with you.
However if your roof is leaking, we can provide immediate temporary coverings to ensure your property is water tight until the installation date.
Please note all dates are subject to weather conditions being safe for our contractors to carry out your installation.
Felt roofs crack over time, Fibre Glass roofs are maintenance free and expands and contracts with the weather conditions, a felt roof does not.
The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.
To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business so the problems can be rectified as soon as possible.
Either call, email or write* to us.
The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
*please request proof of receipt if posting
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader the business uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031